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Ask Louie Your Own Question

Louie, Technician
Category: Cell Phones
Satisfied Customers: 11252
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It is dead, won't charge, holding down the button at the top

Customer Question

it is dead, won't charge, holding down the button at the top won't wake it up
JA: How long has this been going on?
Customer: Just started this weekend
JA: What troubleshooting have you tried?
Customer: just that, holding that button at the top, and changing charging cables and plugs
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Louie replied 2 months ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the phone.

Customer: replied 2 months ago.
Expert:  Louie replied 2 months ago.

No prob.

Customer: replied 2 months ago.
iPhone 5s
Expert:  Louie replied 2 months ago.

Appreciate the additional information.

Proposed preliminary tries (if have not been done):

  • • plug in a known to be good charger and allow the phone to charge for at least 30 minutes;
  • • use iTunes to attempt a restoration of the phone;
  • • consider a recovery as a last resort as it would erase all the data in the phone.

Please post back results / observations of the above once tried.

Customer: replied 2 months ago.
What is recovery? What are the steps for recovery
Expert:  Louie replied 2 months ago.

Would you be comfortable forcing the iPhone 5S into Recovery Mode ?

Expert:  Louie replied 2 months ago.

If yes, please be aware: Recovery mode would DELETE all the data on the phone. Consider if and only if a recent back up on iCloud or a computer has been made.


  • plug the USB cable into a running computer;
  • but not into the phone;
  • press & hold down the Home button;
  • while still pressing/holding on the Home button, plug the other end of the USB cable into the device;
  • when the Connect to iTunes screen is displayed, release the Home button;
  • if the screen is not shown, repeat steps 1 to 3.

May have to be done a number of times.