My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the brand/model of your phone?
Okay, thank you. What is the email address that you used when you set up the phone?
okay, do you have a google account or a samsung account connected to the Samsung S7?
do you know what the google password ***** be?
okay, we may be able to reset it.
is the phone that is locked the number that ends in 65?
Google has sent you a verification code to the email: *****@******.***
let me know that code when you get it please.
unfortunately, the only option to reset the password ***** with the phone . Google wanted to send a text to the phone to use to reset the password. What is a password ***** you may have used on the google account?
you can do a factory reset on the phone but it may ask you for the google account when you reset it.
Do you want to try the factory reset?
Were you still in need of help on this?