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Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 173
Experience:  Verizon Tech Manager multi-unit
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It stopped working went black, no response at all currently

Customer Question

it stopped working went black, no response at all currently hooked up to charger nothing noted
JA: How long has this been going on?
Customer: last hour it went black
JA: What troubleshooting have you tried?
Customer: just plugged into charger, that is all
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: prior to this phone was shutting down and reverting to the apple icon screen for no reason while i was using the phone graphics not the voice
JA: How old is the phone?
Customer: 4 years i think
Submitted: 5 months ago.
Category: Cell Phones
Expert:  Samuel White replied 5 months ago.

Hello I am Samuel and I can support you! What model device is it?

Expert:  Samuel White replied 5 months ago.

I am going to assume it is a newer Iphone?

Expert:  Samuel White replied 5 months ago.

If it is indeed a newer Iphone please hold down the power button and the home button for 20 seconds! That should do the trick!

Expert:  Samuel White replied 5 months ago.

Kindly rate my service 5 stars at the top of your question page if my answer helped so I am rewarded for my time; tips appreciated :)
Otherwise please reply back if you need further assistance. Thank you, Samuel