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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Try a forced reboot first, if that fails then do the factory restore>
Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence.Note: The forced restart or reboot will not delete any data on your phone.
Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted.To reset your device:1. Touch the apps icon2. Touch Settings3. Touch Backup & reset4. Touch Factory Data Reset5. Touch Reset Phone
did that work for you?
okay, take your time. Let me know if you need anything.
this sounds like the phone may have water damage, that is the usual symptoms. If that is the case then the repair will be very expensive. It will involve all of the main circuits and the main board in the phone. I am sure it can be repaired though.
do you have a local smartphone repair shop?