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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9488
Experience:  Cell Phone Expert
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My phone does not receive calls but will dial out,

Customer Question

my phone does not receive calls but will dial out , notifications are not functioning and the circle and square icons do not work but the back arrow works....can these be fixed? i just bought it for 850.00......it is droid turbo two?
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 7 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try a forced reboot first, if that fails then do the factory restore>

Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence.

Note: The forced restart or reboot will not delete any data on your phone.

Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted.

To reset your device:

1. Touch the apps icon

2. Touch Settings

3. Touch Backup & reset

4. Touch Factory Data Reset

5. Touch Reset Phone

Expert:  Randy***** CellTech replied 7 months ago.

did that work for you?

Customer: replied 7 months ago.
trying now
Expert:  Randy***** CellTech replied 7 months ago.

okay, take your time. Let me know if you need anything.

Customer: replied 7 months ago.
no did not work
Customer: replied 7 months ago.
do you know if a repair tech can fix it.. i went to verizon and they only tried to sell me a new
phone.?
Expert:  Randy***** CellTech replied 7 months ago.

this sounds like the phone may have water damage, that is the usual symptoms. If that is the case then the repair will be very expensive. It will involve all of the main circuits and the main board in the phone. I am sure it can be repaired though.

Expert:  Randy***** CellTech replied 7 months ago.

do you have a local smartphone repair shop?

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