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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 34669
Experience:  Troubleshoot all cell phones.
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Are you there, I did a total reset of my iphone 6. It will

Customer Question

are you there
JA: No. I'm the Cell Phone Technician's Assistant.
Customer: I did a total reset of my iphone 6. It will now not let me activate the phone with my apple id. I am able to sign into etc. its a problem with the phone. any ideas?
JA: How old is the phone?
Customer: less than a year
JA: What troubleshooting have you tried?
Customer: i tried activating it through itunes with no luck.
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: the message is this...this phone is linked to an apple ID. Enter the apple id and password ***** were used to set up this phone. It then has in paranthesis a coded email address that is totally unfamilar to me.
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 2 months ago.


I'm sorry about the issue. Please click on the Apple website below:

, then there, enter the email address as shown on your iPhone, then click on Continue and follow the instructions there in order to reset your Apple ID account password ***** check.

; Note: If you do not know the exact email address as shown on the iPhone, then click on the Forgot Apple ID option at the above website first.

- If that does not work, please click on the website below:

, then there, select the option Apple ID, then option Forgot Apple ID Password and then you can schedule a phone call support there.

Please reply at the box below to continue. Thank you.

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