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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I CAN'T TURN IT ON. A few weeks ago it went off. Told to

Customer Question

I CAN'T TURN IT ON. A few weeks ago it went off. Told to take out battery & reinstall. All worked fine except mms. Have been trying to get mms. Spent an hour on phone. Still wasn't fixed. could do everything but mms. called today and they said to change the apn and then when that didn't work to take the battery out. Now it doesn't go on. they want me to do a factory reset, but I am not sure I have backed up anything - I know shame on me. I think the last time I lost all my time its a tracfone lg. Can that be what happened?
JA: How old is the phone?
Customer: about a year
JA: What troubleshooting have you tried?
Customer: I took the battery out and waited 20 seconds
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: its a tracfone. the last time when they tried to fix the mms I lost all service minutes, text and data.
Submitted: 5 months ago.
Category: Cell Phones
Expert:  Samuel White replied 5 months ago.

I am an expert. I understand you have a tracfone not getting mms. What monthly plan are you on?

Customer: replied 5 months ago.
It is a prepaid 1300 minutes, 1300 texts, and 1300 data, I had about 400 mg data
Expert:  Samuel White replied 5 months ago.

What model phone please?

Customer: replied 5 months ago.
lgl33l
Customer: replied 5 months ago.
LG L33L
Expert:  Samuel White replied 5 months ago.

Do you ever turn your data off? If so please enable your data.

Customer: replied 5 months ago.
THe phone does not turn on anymore. The technician asked me to remove the battery, which I did, and the phone would not turn on again. It has the 3 circle symbol and "a service of Tracfone wireless"
Expert:  Samuel White replied 5 months ago.

Oh boy that is not good at all. We may have to do a manual factory reset on it. It will wipe the phone clean.

Customer: replied 5 months ago.
What I was trying to avoid if you read my whole first question. Can I take the SIm card out of it and put it in another phone to back up what is in it?
Expert:  Samuel White replied 5 months ago.

New sim cards don't hold data only the black SD card does.

Expert:  Samuel White replied 5 months ago.

Can you call?I have another way but I need to know what is happening real time to do it

Expert:  Samuel White replied 5 months ago.

Were you able to get what you needed off the device so we can proceed?

Customer: replied 5 months ago.
can I call you later this evening. I have to work.
Customer: replied 5 months ago.
I don't know if anything is backed up or not
Expert:  Samuel White replied 5 months ago.

No problem when eveer you are ready

Customer: replied 5 months ago.
how do I contact you later
Expert:  Samuel White replied 5 months ago.

I can keep this request open and you tip the call button and it prompt me to reach out to you ASAP

Customer: replied 5 months ago.
I won't be on this computer, so I don't know if I can do this
Expert:  Samuel White replied 5 months ago.

If you log in from a different pc this request will still be accessible

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