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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9431
Experience:  Cell Phone Expert
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Hit reset button on my phone and now it says my user name

Customer Question

hit reset button on my phone and now it says my user name and password ***** ***** cannot sign in to my google account on my phone.
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 6 months ago.

Hi David ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

What is the google email address please?

Customer: replied 6 months ago.
or***@******.*** not sure
Expert:  Randy***** CellTech replied 6 months ago.

okay, thank you. Are you able to sign in on either of those emails on your computer?

Customer: replied 6 months ago.
no because they both say they are incorrect.
Customer: replied 6 months ago.
just tried them again on Davids program and it says invalid.
Expert:  Randy***** CellTech replied 6 months ago.

okay,we will need to reset the passwords.

Customer: replied 6 months ago.
thank you now how do i do that?
Expert:  Randy***** CellTech replied 6 months ago.

I will help you. What is the last password ***** remember on the gmail account>***@******.***

Customer: replied 6 months ago.
says sign in with a google account that was previously synced to this phone. used both email addresses and they say incorrect. put in my name and it is also incorrect.
Expert:  Randy***** CellTech replied 6 months ago.

okay, what is the password ***** you use for the gmail?

Customer: replied 6 months ago.
0220
Expert:  Randy***** CellTech replied 6 months ago.

do you know the password ***** you use for the email account***@******.***?

Customer: replied 6 months ago.
dcb0220
Customer: replied 6 months ago.
phone number is(###) ###-####if that helps.
Customer: replied 6 months ago.
Expert:  Randy***** CellTech replied 6 months ago.

do you have the phone number that ends in 47?

Customer: replied 6 months ago.
no
Expert:  Randy***** CellTech replied 6 months ago.

okay, can you access any of your email accounts on your computer?