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Hi David ,
My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
What is the google email address please?
okay, thank you. Are you able to sign in on either of those emails on your computer?
okay,we will need to reset the passwords.
I will help you. What is the last password ***** remember on the gmail account>***@******.***
okay, what is the password ***** you use for the gmail?
do you know the password ***** you use for the email account***@******.***?
do you have the phone number that ends in 47?
okay, can you access any of your email accounts on your computer?