Hello I am Samuel I would like to help?
Does your device have a battery?
What is the model of the phone?
Wha happens when someone calls your number or you place a call?
Do you have this resolved yet?
You can give your rating by selecting one of the five stars located on the top right of the question page. Giving a positive rating compensates the Expert for their time with you. Please remember that your Expert will not be paid until you leave a positive rating for the answer. If the stars are grayed out or you cannot click on the stars to rate your experience, reply to your Expert and let them know so they can adjust your question and allow you to rate. (See attached.)