How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Samuel White Your Own Question

Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 137
Experience:  Verizon Tech Manager multi-unit
95461549
Type Your Cell Phones Question Here...
Samuel White is online now
A new question is answered every 9 seconds

I need the starting program for my lg tribute 5. I have

Customer Question

I need the starting program for my lg tribute 5. I have factory reset it already and it still freezes on lg screen. can you just reload the operating system on my phone through the computer?
Submitted: 3 months ago.
Category: Cell Phones
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 3 months ago.

Hi there

Customer: replied 3 months ago.
hi
Customer: replied 3 months ago.
do we have an easy solution for this???
Expert:  Pete replied 3 months ago.

If the factory reset did not work then there is a hardware fault.

Reloading the operating system from a computer will not fix this.

The phone will need to be returned to LG for repair or replacement.

Customer: replied 3 months ago.
not really a hardware fault. my phone was rooted and I downloaded an app to remove the root. I was supposed to give the app access to the root before I started it but I forgot to grant access so its just stuck
Customer: replied 3 months ago.
right?
Customer: replied 3 months ago.
Expert:  Pete replied 3 months ago.

Ok, if the phone has been rooted then that is quite different.

Did you root the phone yourself?

Customer: replied 3 months ago.
sir
Expert:  Pete replied 3 months ago.

Ok, I'm not sure if the phone will actually be recoverable at this point if it is bricked - let me check with the other techs...

Customer: replied 3 months ago.
what do I need to do
Expert:  Pete replied 3 months ago.

Another tech will reply shortly.

Customer: replied 3 months ago.
thanks
Customer: replied 3 months ago.
this is the only screen I can get to besides the lg screen. ive done everything on the list and have had the exact same results. frozen on startup screen
Expert:  Samuel White replied 3 months ago.

The phone is bricked sir. It is a software issue and if the phone won't go past the lg screen even after a reset, it is bricked.

Customer: replied 3 months ago.
I came to that conclusion about 12 hours ago. can u help me fix it?
Expert:  Samuel White replied 3 months ago.

I am sorry about the issue but we are trying to help you see that short of sending it back to LG (which won't help because it was rooted) you have a unfixable phone.

Customer: replied 3 months ago.
thanks for all the help. have a good day
Expert:  Samuel White replied 3 months ago.

Sorry not to be more help.

Expert:  Samuel White replied 3 months ago.

I hope all worked out for you! You can give your rating by selecting one of the five stars located on the top right of the question page. Giving a positive rating compensates the Expert for their time with you. Please remember that your Expert will not be paid until you leave a positive rating for the answer. If the stars are grayed out or you cannot click on the stars to rate your experience, reply to your Expert and let them know so they can adjust your question and allow you to rate. (See attached.)