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Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 37119
Experience:  Troubleshoot all cell phones.
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I have a Samsung phone that is locked on "erasing" after I

Customer Question

I have a Samsung phone that is locked on "erasing" after I tried to erase some old phone calls. My Account No. is(###) ###-#### None of the phone's keys are responding to commands.
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Please press and hold the Power on / off button (or Stop button) on the phone for about 30 seconds, then turn it back on and check.

- If needed, remove the battery from the phone for about a minute, if possible, then reinstall it, and turn on and check.

If there is still issue, please let me know the model of your Samsung phone.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet-Cell Phone Tech replied 10 months ago.

Hi,

How is it going? Do you still need help with this issue or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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