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Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 18430
Experience:  Cell phone expert
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I'm unable to email photos. Up until today, never had an

Customer Question

I'm unable to email photos. Up until today, never had an issue emailing photos. This function is needed for work purposes.
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Josh replied 10 months ago.

Hi Larry,

What is the make/model of your phone that you are having issues with?

Customer: replied 10 months ago.
LG ESCAPE 2
Expert:  Josh replied 10 months ago.

Do you receive any specific error messages?

Customer: replied 10 months ago.
DID NOT RECEIVE ERROR MESSAGE. A RED TRIANGLE WITH EXCLAMATION POINT & FAILED.
Expert:  Josh replied 10 months ago.

Hold down the Power button for 20-25 seconds until your phone restarts. After the restart, try emailing a photo again.

Customer: replied 10 months ago.
OK WILL DO
Expert:  Josh replied 10 months ago.

Let me know how it goes

Customer: replied 10 months ago.
NOTHING HAS CHANGED
Expert:  Josh replied 10 months ago.

Have you tried deleting the photo email and try sending it again?

Customer: replied 10 months ago.
deleted emails, tried to resend no luck
Expert:  Josh replied 10 months ago.

If you tap on the red triangle, it should offer you options to delete or resend. Select delete

Expert:  Josh replied 10 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 10 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.