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Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 16043
Experience:  Cell phone expert
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Can you help locate a phone without disconnecting it

Customer Question

Can you help locate a phone without disconnecting it(###) ###-####
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Josh replied 4 months ago.

Hi Robin,

What is the make/model of the phone?

Customer: replied 4 months ago.
iphone6 Pluse
Customer: replied 4 months ago.
no
Expert:  Josh replied 4 months ago.

You can use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.

  1. Sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone, iPad, or iPod touch.
  2. Find your device. Open Find My iPhone, and select a device to view its location on a map. If the device is nearby, you can have it play a sound to help you or someone nearby find it.
  3. Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a four-digit passcode, display a custom message with your phone number on your missing device's Lock screen, and keep track of your device's location. If you added credit or debit cards to Apple Pay, the ability to make payments using Apple Pay on the device will be suspended when you put your device in Lost Mode.
  4. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
  5. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit or debit cards for Apple Pay) will be deleted from the device, and you won't be able to find it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to activate and use your device.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 4 months ago.
I don't wish to call in for an additional $20 dollars. I just want to find my daughters iphone6 Plus(###) ###-####
Expert:  Josh replied 4 months ago.
You can use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.Sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone, iPad, or iPod touch.Find your device. Open Find My iPhone, and select a device to view its location on a map. If the device is nearby, you can have it play a sound to help you or someone nearby find it.Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a four-digit passcode, display a custom message with your phone number on your missing device's Lock screen, and keep track of your device's location. If you added credit or debit cards to Apple Pay, the ability to make payments using Apple Pay on the device will be suspended when you put your device in Lost Mode.Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit or debit cards for Apple Pay) will be deleted from the device, and you won't be able to find it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to activate and use your device.If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
Expert:  Josh replied 4 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 4 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.