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Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 14409
Experience:  10 years of professional experience.
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MY I PHONE WON'T RING. CAN YOU HELP ME TO MAKE IT RING NOW

Customer Question

MY I PHONE WON'T RING. CAN YOU HELP ME TO MAKE IT RING NOW
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

There are two possible reasons behind this problem.

1) On the left side there is a switch above the volume buttons. If the orange is visible on that switch, it is set to silent. Please, switch it the other way to disable the silent mode.

Test the ringer now. If and only if the problem still exists, continue below.

2) From the home screen, tap Settings > General > Accessibility > Assistive Touch and turn it on. Now you will see a white circle on the screen, tap that circle > device > Tap Mute/Unmute. Now you can go back and turn the Assistive Touch off.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

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Thank you again,
- Jason

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Expert:  Jason Jones replied 4 months ago.

Also, check in Settings > Do Not Disturb. Be sure to disable the "Manual" option.