My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
What is the name of your cellular provider?
okay, thank you.
The "Enter PUK code" message means that the SIM card is blocked. Please contact Customer Care Center at 1-***-***-**** so that a representative can assist you with unlocking the SIM card.
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Thank you very much!