Ask a Cell Phones Question, Get an Answer ASAP!
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the phone. Additionally, who is your phone/network provider please?
Still, proposed preliminary tries (if have not been done):
The above are the only easy user doable attempts.