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Louie
Louie, Technician
Category: Cell Phones
Satisfied Customers: 12135
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I was using my phone and all of a sudden it says no service

Customer Question

i was using my phone and all of a sudden it says no service available and on the top "sim not provisioned2" and where my bars would be SOS in red. can you tell me what this means
JA: How old is the phone?
Customer: 5 years old
JA: What troubleshooting have you tried?
Customer: took the battery and sim out restarted the phone
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thank you
Submitted: 11 months ago.
Category: Cell Phones
Expert:  Louie replied 11 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the phone. Additionally, who is your phone/network provider please?

Still, proposed preliminary tries (if have not been done):

  • • check/clean the SIM card contact pins;
  • • do the same for the phone's;
  • • have the SIM card checked/tried by your phone service provider/dealer.

The above are the only easy user doable attempts.