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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31120
Experience:  Cell / Smart phone problem solver for over 15 years
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I have charged my new tracfone overnight but it still says

Customer Question

I have charged my new tracfone overnight but it still says "dead battery" and goes off.
JA: How long has this been going on?
Customer: Since I recently got it new
JA: What troubleshooting have you tried?
Customer: I just charged it again.
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone.

Let me know the results please

Thank you