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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I cannot remember my pin number to unlock my phone, a couple

Customer Question

I cannot remember my pin number to unlock my phone
JA: How old is the phone?
Customer: a couple years old
JA: What troubleshooting have you tried?
Customer: none
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 10 months ago.

Hi,

I'm sorry about the issue. What's the model of your phone?

Does it give any other option?

Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
galaxy note 3
Expert:  Viet-Cell Phone Tech replied 10 months ago.

Thank you. Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
no, I don't want it reset
Expert:  Viet-Cell Phone Tech replied 10 months ago.

I'm sorry. For data security / privacy purpose, you likely need to reset it, but what happens when you enter the wrong PIN for a few times?

Customer: replied 10 months ago.
no, do not charge my card anymore. you have not helped me
Expert:  Viet-Cell Phone Tech replied 10 months ago.

I'm sorry; I'm trying to help; I believe I'm providing the only solution that is possible. But I will open this issue to other experts as you wish. Thanks.

Customer: replied 10 months ago.
do not charge my card anymore. this is robbery
Customer: replied 10 months ago.
I want a refund. The tech did not help and did not resolve issue, but charged me anyway. I need a full refund.