How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Your Own Question

Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
57442719
Type Your Cell Phones Question Here...
Eric is online now
A new question is answered every 9 seconds

I cannot remember my pin number to unlock my phone, a couple

Customer Question

I cannot remember my pin number to unlock my phone
JA: How old is the phone?
Customer: a couple years old
JA: What troubleshooting have you tried?
Customer: none
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 7 months ago.

Hi,

I'm sorry about the issue. What's the model of your phone?

Does it give any other option?

Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
galaxy note 3
Expert:  Viet-Cell Phone Tech replied 7 months ago.

Thank you. Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
no, I don't want it reset
Expert:  Viet-Cell Phone Tech replied 7 months ago.

I'm sorry. For data security / privacy purpose, you likely need to reset it, but what happens when you enter the wrong PIN for a few times?

Customer: replied 7 months ago.
no, do not charge my card anymore. you have not helped me
Expert:  Viet-Cell Phone Tech replied 7 months ago.

I'm sorry; I'm trying to help; I believe I'm providing the only solution that is possible. But I will open this issue to other experts as you wish. Thanks.

Customer: replied 7 months ago.
do not charge my card anymore. this is robbery
Customer: replied 7 months ago.
I want a refund. The tech did not help and did not resolve issue, but charged me anyway. I need a full refund.

Related Cell Phones Questions