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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9267
Experience:  Cell Phone Expert
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My lg phone want turn on

Customer Question

my lg phone want turn on
Submitted: 5 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 5 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What is the model number of the LG?

Customer: replied 5 months ago.
LG4
Customer: replied 5 months ago.
purchased it in January
Expert:  Randy***** CellTech replied 5 months ago.

try this please>

Press and hold the Power and Volume down buttons on the back of the device.

  1. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold theVolume down button.
  2. 'Factory data reset' appears.
  3. Use the Volume down button to highlight Yes.
  4. Press the Power button to confirm.
  5. Erase all user data and restore default settings' appears.
  6. Use the Volume down button to highlight Yes.
  7. Press the Power button to reset the device.
Customer: replied 5 months ago.
no nothing
Customer: replied 5 months ago.
we have another LG4 I have tested the battery in the other phone and it starts up no problem
Customer: replied 5 months ago.
are you there
Expert:  Randy***** CellTech replied 5 months ago.

yes, hold the power button down for 60 seconds, then try the reset again .