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Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 16046
Experience:  Cell phone expert
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My daughter's mother purchased a prepaid phone 8 year old

Customer Question

My daughter's mother purchased a prepaid phone for our 8 year old daughter and it is now stating she has 0 service days left. Unfortunately, her Mother doesn't know who the service provider is. Is there a way to look that up by the phone number?
JA: How old is the phone?
Customer: Less than a year old I believe. It iis an Alcatel OneTouch.
JA: What troubleshooting have you tried?
Customer: All I could do is call different service providers to see if the phone was on their service. Not sure what else to do.
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Cell Phone Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Cell Phones
Expert:  Josh replied 5 months ago.

Hi!

What is the phone number?

Customer: replied 5 months ago.
Expert:  Josh replied 5 months ago.

The provider is AT&T and you can call 1-***-***-**** to fix their issue.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 5 months ago.
AT&T doesn't recognize the phone number so I never actually reach an agent to talk to.-***** *****ez
Expert:  Josh replied 5 months ago.

David,

Are you being prompted in the automated system for a phone number?

Customer: replied 5 months ago.
but the automated system doesn't recognize the number.
Expert:  Josh replied 5 months ago.

The number is ***** AT&T so it is possible that it is not part of the Go Plan program.

Please call this number instead: 1-***-***-****