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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 35201
Experience:  Troubleshoot all cell phones.
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The screen on my iphone went black and wont turn on but when

Customer Question

the screen on my iphone went black and wont turn on but when i connect the charger i hear the sound repeat on a loop
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: not a tv
JA: What troubleshooting have you tried?
Customer: for what
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Cell Phone Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 5 months ago.

Hi,

I'm sorry about the issue. On your iPhone, please press and hold both the Power button and the Home button (which is located right below the screen) for at least 10 seconds until the Apple logo appears on the screen, then release. Then wait a bit and check.

Please reply at the box below to continue. Thank you,

Expert:  Viet-Cell Phone Tech replied 5 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet-Cell Phone Tech replied 5 months ago.

If needed, please click on the two websites below for the illustration of the Home and Power buttons:

https://s-media-cache-ak0.pinimg.com/564x/b1/b0/f1/b1b0f1d6a806f73c2c126a642f88491a.jpg

https://gaea.zendesk.com/hc/en-us/article_attachments/202526798/How-To-Take-A-Screenshot-On-The-iPhone-6-Plus.png

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,