Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Vivian.
Could you test something for me please:Pick up the line, and listen very carefully. What do you hear - a few beeps or a fast/stutter tone instead of or prior to the dial tone, or just the usual dial tone?
Do you need help with this, Vivian?