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Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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My alcatel onetouch cell phone keeps turning on and off and

Customer Question

my alcatel onetouch cell phone keeps turning on and off and wont charge
JA: How old is the phone?
Customer: maybe 5 months old
JA: What troubleshooting have you tried?
Customer: holding the on/off and volume button at same time. took battery out for about 15 minutes
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that's about all
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Cell Phone Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Richard replied 4 months ago.

Hi there and welcome

Does it randomly;y turn off or when you do a specific function?