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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 35198
Experience:  Troubleshoot all cell phones.
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I-Phone does not ring or vibrate. was told to calland they

Customer Question

I-Phone does not ring or vibrate. was told to call(###) ###-####and they said to go to att.con/support. Phone could not be repaired where I purchsed it.
Submitted: 5 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Does it do anything when you press the Volume Up / Down buttons?

- Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- If that does not work, Check the option Do not disturb in Settings

- And/or swipe down from the bottom, then make sure the moon icon is not enabled.

; Please click on the website below for video instructions:

https://www.youtube.com/watch?v=XY0K4ASmZfg

- If you have iPhone 6, there is a volume switch on the left side, make sure it is up. Please see video instruction at

https://www.youtube.com/watch?v=PalM85R67tM

- If needed, make sure Airplane Mode in Settings is turned on also.

; More information:

http://osxdaily.com/2015/02/21/iphone-not-ringing-making-sounds-suddenly-fix/

- If all fails, please let me know your iPhone model, such as iPhone 4, 5, or 6, etc.

Can you go to Settings -> General - > About (or Software Update), and let me know the iOS / Version number there.

Does it do anything when you press the Volume Up / Down buttons?

Please reply at the box below to continue. Thank you,

Expert:  Viet-Cell Phone Tech replied 5 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Customer: replied 5 months ago.
phone to Apple Store in Louisville,KY. Something was not working with the electronics and the phone was replace with a new one! Your suggestions did not work. Do I get a refund ?