Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your phone(s).
To help you with this issue, may I ask:
1) The Make & Model Number of the phone system you are working with?
2) What phone service provider (phone company) you have for this phone line?
OK - that sounds like a cell phone or smart phone of some kind.
Let me try to switch this question to the proper category for those types of phones - where an expert in that category may be able to help.
There is nothing you need to do at this point, as you should be notified when another expert responds.