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Terry Parker
Terry Parker, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 64
Experience:  Device Technician at Batteries Plus Bulbs
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I am getting this message with Facebook, "You have tried

Customer Question

Hi, I am getting this message with Facebook, "You have tried entering too many codes. Try again later." -- I've waited but I still don't have access.
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Terry Parker replied 6 months ago.
Hello my name is ***** ***** I will be your "Device Repair Technician. I will assist you the best possible way I can to help resolve the issue you are having with your device. I would also like to ask you to rate me on my services that I will providing for you. So lets get started.
Expert:  Terry Parker replied 6 months ago.
Well as far as what you talking about, I think you need to reset your codes
Customer: replied 6 months ago.
Reset what codes? I've reset all of the codes. I continue receiving the same message.
Expert:  Terry Parker replied 6 months ago.
Okay are you talking about codes or password
Expert:  Terry Parker replied 6 months ago.
All that it is, is password *****
Customer: replied 6 months ago.
I have to receive a code to reset my password-- I receive the code to reset my password ***** that's as far as I can go-- I can't reset my password ***** I receive the aforementioned message.
Customer: replied 6 months ago.
I'm not clear what the solution is, or the solution that you're offering. Can you please clarify how you can help?
Expert:  Terry Parker replied 6 months ago.
Okay. You will need to contact Facebook Support and tell them that you have non-working code so they can help you move on.
Customer: replied 6 months ago.
It's not the code that isn't working -- it's that I can't access my password ***** of the message I'm receiving (which is taking me on this circuitous loop). How do you suggest I contact them? I've already <<tried>> contacting them, but there's no one to contact because I don't have a working password-- and I can't access my password ***** I've been messaged that I need to try again later-- but this is later-- and I still have an inaccessible account.
Expert:  Terry Parker replied 6 months ago.
Well Facebook usually take a day to get back with you. So I wouldn't be expected to hear anything tonight
Customer: replied 6 months ago.
I am not clear how I contact them --? I have tried, but none of my messages go through because I can't access my account. How do I contact them?
Expert:  Terry Parker replied 6 months ago.
You don't have to be login to your account to contact Facebook. Just go to Google and type in Facebook Support and you can go there by leaving a message using your email address.
Customer: replied 6 months ago.
Hi, I'm not clear how to contact facebook directly -- I've googled Facebook Support, I've gone to the website, but I can't without logging into my account. Can you please clarify how to do this? Support will direct me to this page: https://www.facebook.com/login/identify but I can't access it-- I will input my name, then it will say "How would you like to reset your password?" -- then I will notify Facebook how I want to be notified (with a specific email address associated with Facebook), then it will say: "Enter Security Code" (that was emailed to me)-- I'll input the code, and then I'll get the message, "You have tried entering too many codes. Try again later." Like I said before, I'm in a loop-- I can't contact Facebook without access to my profile. If you have another way to contact Facebook, please let me know.
Customer: replied 6 months ago.
Plus, I can't ask a question to the Facebook Community without being logged in, either.
Expert:  Terry Parker replied 6 months ago.
This should work for you.
Customer: replied 6 months ago.
I already tried that email -- this is the response I received:
Hi,You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:https://www.facebook.com/helpWe apologize for the inconvenience.Thanks,
The Facebook Team
Expert:  Terry Parker replied 6 months ago.
I'll figure it out for you.
Customer: replied 6 months ago.
Thanks - I'm still completely locked out.
Customer: replied 6 months ago.
I'm curious if my issue is still being worked on-- I <<still>> am locked out of Facebook... I'm not sure what to do... Thanks!
Expert:  Terry Parker replied 6 months ago.
To see if you have these options:
1. Go to the Facebook login page and click Forgot your password? or Can't login? in the top right.
2. Fill out the form to identify your account.
3. Select I forgot my password ***** the next page if prompted.
4. Look at the list of email addresses listed on your account.