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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 35232
Experience:  Troubleshoot all cell phones.
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My go phone says 1 more attempt at code and I 't no how to

Customer Question

My go phone says 1 more attempt at code and I don't no how to write PUK in the box. how do I get a letter instead of a number? I tried holding down on number . the s/n is 325252901870 IME is 869069020802695. thank you
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Hi,

I'm sorry about the issue. If you press a number key quickly two or more times, do you get any letter?

- If there is still issue, please let me know the model of your go phone?

Please reply at the box below to continue. Thank you.

Customer: replied 6 months ago.
my number is(###) ###-####will you be able to call me. I tried before pressing number key quickly and still got a 7 instead of a p I need to write PUK it's the last attempt I can make
Expert:  Viet-Cell Phone Tech replied 6 months ago.

I do live online support. I can help you here. Can you please tell me the model of your go phone?

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
model # ***** *****
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Thank you. Can you press the key # (pound key) in order to change the input mode and check?

Please reply at the box below to continue. Thank you,

Customer: replied 6 months ago.
no still does the number
Expert:  Viet-Cell Phone Tech replied 6 months ago.

When you press the # key, does it give you the option to select an input method (or language)?

Customer: replied 6 months ago.
no
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Sorry, who provided you the PUK code?

Who's your phone provider, such as AT&T, Verizon, T-Mobile, Sprint, etc.?

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
att
Expert:  Viet-Cell Phone Tech replied 6 months ago.

PUK code only contains digits, no letters. Are you sure you got the right PUK code?

Customer: replied 6 months ago.
what does PUK code mean I thought it wanted you to write PUK. dont no the PUK code
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Do you have an AT&T account at the att.com website?

Customer: replied 6 months ago.
no this is a go prepaid phone
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Do you buy the Go Prepaid phone from AT&T? Or from somewhere else?

Customer: replied 6 months ago.
some were else
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Did you buy the SIM card from AT&T online at the att.com website? Or from the AT&T store, etc.?

Customer: replied 6 months ago.
no came with the go phone
Customer: replied 6 months ago.
the num is(###) ###-####
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Thank you. Please call 1-***-***-**** to get a PUK code. Please let me know. Thank you,

Customer: replied 6 months ago.
I have no way to call for the PUK number. could you find out
Expert:  Viet-Cell Phone Tech replied 6 months ago.

I'm sorry. Is there any way you can use another working phone temporarily in order to call the AT&T account department?

Customer: replied 6 months ago.
not now no one is close to me
Expert:  Viet-Cell Phone Tech replied 6 months ago.

I'm sorry. Can you call AT&T later whenever you can in order to verify your information?

Customer: replied 6 months ago.
i guess itll be tomorrow
Expert:  Viet-Cell Phone Tech replied 6 months ago.

OK, the phone number is ***** Please let me know if there is still any issue tomorrow. Thank you.

Customer: replied 6 months ago.
ok
Expert:  Viet-Cell Phone Tech replied 6 months ago.

Thank you for your patience.

Expert:  Viet-Cell Phone Tech replied 6 months ago.

Hi,

I'd like to check if you still need help with this issue or with anything else.

Please reply at the box below to continue. Thank you,