How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet-Cell Phone Tech Your Own Question
Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 37178
Experience:  Troubleshoot all cell phones.
30037186
Type Your Cell Phones Question Here...
Viet-Cell Phone Tech is online now
A new question is answered every 9 seconds

My go phone says 1 more attempt at code and I 't no how to

Customer Question

My go phone says 1 more attempt at code and I don't no how to write PUK in the box. how do I get a letter instead of a number? I tried holding down on number . the s/n is 325252901870 IME is 869069020802695. thank you
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Hi,

I'm sorry about the issue. If you press a number key quickly two or more times, do you get any letter?

- If there is still issue, please let me know the model of your go phone?

Please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
my number is(###) ###-####will you be able to call me. I tried before pressing number key quickly and still got a 7 instead of a p I need to write PUK it's the last attempt I can make
Expert:  Viet-Cell Phone Tech replied 1 year ago.

I do live online support. I can help you here. Can you please tell me the model of your go phone?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
model # ***** *****
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Thank you. Can you press the key # (pound key) in order to change the input mode and check?

Please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.
no still does the number
Expert:  Viet-Cell Phone Tech replied 1 year ago.

When you press the # key, does it give you the option to select an input method (or language)?

Customer: replied 1 year ago.
no
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Sorry, who provided you the PUK code?

Who's your phone provider, such as AT&T, Verizon, T-Mobile, Sprint, etc.?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
att
Expert:  Viet-Cell Phone Tech replied 1 year ago.

PUK code only contains digits, no letters. Are you sure you got the right PUK code?

Customer: replied 1 year ago.
what does PUK code mean I thought it wanted you to write PUK. dont no the PUK code
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Do you have an AT&T account at the att.com website?

Customer: replied 1 year ago.
no this is a go prepaid phone
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Do you buy the Go Prepaid phone from AT&T? Or from somewhere else?

Customer: replied 1 year ago.
some were else
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Did you buy the SIM card from AT&T online at the att.com website? Or from the AT&T store, etc.?

Customer: replied 1 year ago.
no came with the go phone
Customer: replied 1 year ago.
the num is(###) ###-####
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Thank you. Please call 1-***-***-**** to get a PUK code. Please let me know. Thank you,

Customer: replied 1 year ago.
I have no way to call for the PUK number. could you find out
Expert:  Viet-Cell Phone Tech replied 1 year ago.

I'm sorry. Is there any way you can use another working phone temporarily in order to call the AT&T account department?

Customer: replied 1 year ago.
not now no one is close to me
Expert:  Viet-Cell Phone Tech replied 1 year ago.

I'm sorry. Can you call AT&T later whenever you can in order to verify your information?

Customer: replied 1 year ago.
i guess itll be tomorrow
Expert:  Viet-Cell Phone Tech replied 1 year ago.

OK, the phone number is ***** Please let me know if there is still any issue tomorrow. Thank you.

Customer: replied 1 year ago.
ok
Expert:  Viet-Cell Phone Tech replied 1 year ago.

Thank you for your patience.

Expert:  Viet-Cell Phone Tech replied 1 year ago.

Hi,

I'd like to check if you still need help with this issue or with anything else.

Please reply at the box below to continue. Thank you,

Related Cell Phones Questions