I'm sorry about the issue. If you press a number key quickly two or more times, do you get any letter?
- If there is still issue, please let me know the model of your go phone?
Please reply at the box below to continue. Thank you.
I do live online support. I can help you here. Can you please tell me the model of your go phone?
Please reply at the box below. Thank you,
Thank you. Can you press the key # (pound key) in order to change the input mode and check?
Please reply at the box below to continue. Thank you,
When you press the # key, does it give you the option to select an input method (or language)?
Sorry, who provided you the PUK code?
Who's your phone provider, such as AT&T, Verizon, T-Mobile, Sprint, etc.?
PUK code only contains digits, no letters. Are you sure you got the right PUK code?
Do you have an AT&T account at the att.com website?
Do you buy the Go Prepaid phone from AT&T? Or from somewhere else?
Did you buy the SIM card from AT&T online at the att.com website? Or from the AT&T store, etc.?
Thank you. Please call 1-***-***-**** to get a PUK code. Please let me know. Thank you,
I'm sorry. Is there any way you can use another working phone temporarily in order to call the AT&T account department?
I'm sorry. Can you call AT&T later whenever you can in order to verify your information?
OK, the phone number is ***** Please let me know if there is still any issue tomorrow. Thank you.
Thank you for your patience.
I'd like to check if you still need help with this issue or with anything else.