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Josh, Technician
Category: Cell Phones
Satisfied Customers: 15545
Experience:  Cell phone expert
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I am trying to download photos from my Samsung 7 to a PC;

Customer Question

I am trying to download photos from my Samsung 7 to a PC; cannot do it.
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Josh replied 4 months ago.


Which device do you mean when you say Samsung 7? The Samsung S7 phone?

Customer: replied 4 months ago.
Samsung Galaxy S7
Expert:  Josh replied 4 months ago.

Step 1:

Connect the USB cable from the device to the computer.

Step 2:

On the device, in the Allow access to device data prompt, tap ALLOW.

Step 3:

On the computer, click the Start button, then click File Explorer.

Note: If Tap to choose what happens with this device pops-up, click on it, then click Open device to view filesand skip the next step.

Step 4:

Click This PC, then double-click the device name under Devices and drivers.

Step 5:

Double-click Phone to explore the content of your phone's internal memory.

Note: If a memory card is inserted in the device, double-click Card to explore the content of the memory card.

Step 6:

Drag and drop files into the appropriate folders and/or subfolders as preferred.

Music files are typically stored in a folder titled Music.

Photos and Videos captured with the handset camera are typically stored in a folder titled DCIM.

Note: 3rd Party applications may store photos in different storage locations. Consult the application's support website or contact the developer for further assistance.

Step 7:

Once the file transfer is complete, disconnect the USB cable.

The files are now transferred.

Expert:  Josh replied 4 months ago.

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