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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9562
Experience:  Cell Phone Expert
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I'm trying to get into my husband's phone without him

Customer Question

I'm trying to get into my husband's phone without him knowing how do I get pass his screen lock
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.
What is the brand/model of the phone?
Customer: replied 1 year ago.
Moto x I believe
Customer: replied 1 year ago.
Or moto G
Expert:  Randy***** CellTech replied 1 year ago.
okay, do you know the google account info connected to the phone, gmail address and password?
Customer: replied 1 year ago.
No
Expert:  Randy***** CellTech replied 1 year ago.
okay, unfortunately the security on the Moto X and Moto G are extremely tight. The only way to gain access will be with the google info. Do you have access to a computer that is used for the google account?
Customer: replied 1 year ago.
I don't know any of his Google information related to his phone
Expert:  Randy***** CellTech replied 1 year ago.
okay, is it asking for a 4 digit pin?
Customer: replied 1 year ago.
It just says enter the pin
Customer: replied 1 year ago.
Actually it's just a screen of the numbers and then a checkmark to hit when the code is entered
Expert:  Randy***** CellTech replied 1 year ago.
okay, try this. If it does not work you can power off and back on normally to exit the safe mode>Press and hold the Power button (located on the right edge of the device; above the volume buttons) until the options menu appears then release. Touch and hold Power off until the 'Reboot to safe mode' prompt appears (approximately 1 second).From the 'Reboot to safe mode' prompt, tap OK to confirm. The process may take up to 30 seconds to complete. Upon reboot, 'Safe mode' appears in the lower-left of the unlock/home screen.
Customer: replied 1 year ago.
Then what
Expert:  Randy***** CellTech replied 1 year ago.
if safe mode appears at the bottom, try entering 0000 and press the checkmark.
Customer: replied 1 year ago.
Ok
Expert:  Randy***** CellTech replied 1 year ago.
let me know if you need anything.
Customer: replied 1 year ago.
Ok trying it now
Customer: replied 1 year ago.
0000 did not work
Customer: replied 1 year ago.
Safe mode apears
Expert:  Randy***** CellTech replied 1 year ago.
okay, unfortunately it sounds like the security is gonna be too tough to break without the google info. You can power the phone off normally and it will return to normal.
Customer: replied 1 year ago.
That really sucks
Expert:  Randy***** CellTech replied 1 year ago.
I agree, I wish there was more that I could do. Sorry!
Customer: replied 1 year ago.
Thanks
Expert:  Randy***** CellTech replied 1 year ago.
your welcome.