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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 34711
Experience:  Troubleshoot all cell phones.
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Customer Question

Submitted: 5 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 5 months ago.
Hi,I'm sorry about the issue. What's the model of your iPhone, such as iPhone 4 or 5 or 6? Or is it another device?Please reply at the box below. Thank you,
Expert:  Viet-Cell Phone Tech replied 5 months ago.
Please try the following:If possible, press & hold the Power button on the iPhone until it lets you slide to turn off, then slide to power off.Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first: the iPhone to the computer with the USB Cable.On the iPhone, press and hold the Home button and the Power button at the same time.After 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.Click Restore and confirm / continue.Note: You can click on the down arrow icon at the upper right corner in the iTunes program in order to see the download progress / status.Note: The steps must be done correctly; you may have to try a couple of times, or so.- You can also see the video instructions at the website below; it may be easier: If there is still any issue, please let me know the model of your cell phone.Please reply at the box below to continue. Thank you,

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