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Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Cell Phones
Satisfied Customers: 9534
Experience:  8+ years of professional experience
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How do I disable the slide to unlock or end a call, during an active call?

Customer Question

Hello
How do I disable the slide to unlock or end a call, during an active call?
Submitted: 6 months ago.
Category: Cell Phones
Expert:  Terry Parker replied 6 months ago.
Hi,My name is ***** ***** I am here to assist you with the problem you are having with your device. It will be very generous if you could please rate me on the services that I will offering you. Now let's get started with the issue you are having.
Customer: replied 6 months ago.
During an active phone call, I now get, on the bottom 1/4 of the screen a lock screen. How do I disable this? I also took a screenshot of it, if that would help. I am using Android LG G4 with Marshmallow
Expert:  Terry Parker replied 6 months ago.
Okay lets try a few things first.
1.Go into settings.
2.My Device
3.Go to lock screen and disable the lock.
You should be able to disable this and everything should work out for you.
Customer: replied 6 months ago.
Hi Terry,No, I tried that. Doesn't work. Im wondering if this is LG G4 function.
Expert:  Terry Parker replied 6 months ago.
Okay if that's not working, let me do a quick research on that phone to see if there are other people having this same issue. Could you please give me a moment to do the research?
Customer: replied 6 months ago.
Sure. If I dont answer you email right away its because I am away from my desk. If you need a screen shot of the phone when the lock is on let me know.
Expert:  Terry Parker replied 6 months ago.
Under Settings > accessibility > call answer/ending call >answer calls by tappingThere should be options so you can disable this.
Customer: replied 6 months ago.
Hi Terry,My phone doesnt have the call/answering end call.
Expert:  Terry Parker replied 6 months ago.
what does your phone have in settings?
Customer: replied 6 months ago.
Too many to list, but nothing even close to that
Expert:  Terry Parker replied 6 months ago.
Ok let's try and figure this out together
Customer: replied 6 months ago.
Hi Terry,
Its obvious that neither one of us can figure this out, so could you please credit my charge for the two charges that have been posted.
Thank You!
Have a great weekend.
Keith
Expert:  Russell H. replied 6 months ago.
FYI: A JustAnswer.com Expert has no power over charges or billing, so if you wish to have any change made to charges or billing, please contact Customer Support at JustAnswer.com at***@******.*** will no doubt take care of your request with reasonable promptness. Thank you for consulting JustAnswer.com.)