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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9384
Experience:  Cell Phone Expert
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I have a samsung 6 smart phone. I accidently requested that

Customer Question

I have a samsung 6 smart phone. I accidently requested that a password ***** necessary to get into the phone, now my phone is locked and i cant get into it. Neither samsung nor verizon can help me. they both said google was the only one that could help me. what do I do. This is urgent because I trade large amounts of money on my acottrade account.
Submitted: 8 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 8 months ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue.What is the gmail address that you used to set up the Samsung?
Customer: replied 8 months ago.
***@******.***
Expert:  Randy***** CellTech replied 8 months ago.
okay, have you tried android device manager?
Expert:  Randy***** CellTech replied 8 months ago.
You can use the google account connected to the phone on android device manager to reset the password>>go to..https://www.google.com/android/devicemanagerthen sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen Samsung.
Customer: replied 8 months ago.
What is the android service mgr? i checked with samsung rep and he said there was nothing they could do.
Expert:  Randy***** CellTech replied 8 months ago.
I can check that for you, however i will need the gmail password. If you want to try it on your own click on this link>https://www.google.com/android/devicemanagerthen sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen Samsung.
Customer: replied 8 months ago.
my google password ***** *****
Expert:  Randy***** CellTech replied 8 months ago.
try 1234 on your samsung now please.
Customer: replied 8 months ago.
Randy
I went in to the device mgr, signed in, then went chose lock. created a new password, but it didnt work.
Expert:  Randy***** CellTech replied 8 months ago.
try 1234 on the samsung.
Customer: replied 8 months ago.
1234 was incorrect, probably because i had gone in with my own password ***** which didnt work either. why dont you get another password ***** me and ill just wait for it.
Expert:  Randy***** CellTech replied 8 months ago.
try powering the phone off for a couple of minutes and then try the 1234 again.
Customer: replied 8 months ago.
still doesnt work and i only have 5 trys left.
Expert:  Randy***** CellTech replied 8 months ago.
okay, unfortunately the only other option is a hard reset.
Customer: replied 8 months ago.
i think another password ***** work. what is a hard reset?
Expert:  Randy***** CellTech replied 8 months ago.
the hard reset will restore to factory settings, then you can set the phone back up using the google back up account.
Expert:  Randy***** CellTech replied 8 months ago.
one thing you can try first is to enter the password ***** remaining times and see if it will ask you for the google account info.
Customer: replied 8 months ago.
just received the info that i have 4 attempts left and then i will have a reset and will lose all info on my phone. i would like to avoid that if possible. get me another password ***** i think it will work.
Expert:  Randy***** CellTech replied 8 months ago.
do you get an image like this after five failed attempts>
Customer: replied 8 months ago.
not exactly, but did get something. why? I think both of us getting a password ***** the problem. still think you getting a new password ***** will work.
Expert:  Randy***** CellTech replied 8 months ago.
no, I got a message on the google site that said Since Google has verified that a screen lock is already set, the password ***** entered won’t be used.This means Android Device Manager will not reset your screen lock due to a security setting on the s6.
Customer: replied 8 months ago.
so what do we do?
Expert:  Randy***** CellTech replied 8 months ago.
the only way to get it working again will be a reset.
Customer: replied 8 months ago.
What will i lose and how hard is it to get it back?
Expert:  Randy***** CellTech replied 8 months ago.
everything on the phone will be wiped with the reset. Then when you set it up again as it was when new, it will ask for your google account. Everything that you had backed up will be restored. Usually contacts,calendar and app data.
Customer: replied 8 months ago.
ok. is there a way to download pic etc before the reset?
Expert:  Randy***** CellTech replied 8 months ago.
your photos may already be saved in google. Open your google account and click on the menu at the top right beside your name, it is 3 rows of dots, then click on photos. See if the photos are up to date there.
Customer: replied 8 months ago.
ok, do i just finish the login process and the reset automatically occurs or do you do the reset?
Expert:  Randy***** CellTech replied 8 months ago.
you can keep trying the log in until it resets.
Customer: replied 8 months ago.
then i can take it in to verizon where they will help me set it up again. right? they are good about that. have 3 more times til lt resets with 30 min in between.
Expert:  Randy***** CellTech replied 8 months ago.
yes, they will be glad to help.
Expert:  Randy***** CellTech replied 8 months ago.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.Thank you very much!