How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy***** CellTech Your Own Question

Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9264
Experience:  Cell Phone Expert
62741268
Type Your Cell Phones Question Here...
Randy***** CellTech is online now
A new question is answered every 9 seconds

Lg G4 Won't complete boot cycle. Stops at LG Logo and goes

Customer Question

Lg G4 Won't complete boot cycle. Stops at LG Logo and goes no further.
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 7 months ago.
This sounds like the firmware has glitched. You will have to do a hard reset. Try these steps please. Remove the battery, then reinsert the battery.Then with the device powered off, press and hold the Power and Volume down buttons on the back of the device at the same time.When the LG logo appears, quickly release the power button only and then re-hold the Power button while continuing to hold the Volume down button.'Factory data reset' appears.Use the Volume down button to highlight Yes.Press the Power button to confirm.Erase all user data and restore default settings' appears.Use the Volume down button to highlight Yes.Press the Power button to reset the device.
Expert:  Randy***** CellTech replied 7 months ago.
Let me know if that worked for you.