How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask littlerusty2005 Your Own Question

littlerusty2005
littlerusty2005, Contractor
Category: Cell Phones
Satisfied Customers: 5542
Experience:  Cell phone troubleshooter
63817454
Type Your Cell Phones Question Here...
littlerusty2005 is online now
A new question is answered every 9 seconds

How do login to phone that we dont have the password? this

Customer Question

How do login to phone that we dont have the password? this is a company phone from an old employee, not a stolen phone.
Submitted: 7 months ago.
Category: Cell Phones
Expert:  littlerusty2005 replied 7 months ago.
Hello, my name is Rusty. What model phone is it? What did the stupid support company have you do?
Customer: replied 7 months ago.
I believe it is a 5s
Expert:  littlerusty2005 replied 7 months ago.
Ok, the only way to unlock the password ***** ***** reset the phone. You'll need to plug it into your computer, and open iTunes. In the iTunes menu, go to UPDATE or something similar, depending on your version. That is where you will find an option to restore your iPhone. It will erase all contacts, personal data, etc..., and make it like it is fresh out of the box. Let me know if you have trouble resetting it.
Customer: replied 7 months ago.
Can you call Rudy at(###) ###-####to walk him through this.
Expert:  littlerusty2005 replied 7 months ago.
I will have to offer a premium service in order to place a phone call, but I'm happy to do so if you accept the offer. If he tries it before you decide to take the premium service, he will not hurt the phone. He's looking for "Restore iPhone" to factory.
Customer: replied 7 months ago.
How much is the premium service ?
Expert:  littlerusty2005 replied 7 months ago.
$25