How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Technician
Category: Cell Phones
Satisfied Customers: 30250
Experience:  Cell / Smart phone problem solver for over 15 years
Type Your Cell Phones Question Here...
Richard is online now
A new question is answered every 9 seconds

I did an upgrade and 't remember, can't find the pass word

Customer Question

I did an upgrade and don't remember, can't find the pass word used to re-activate my iphone. I've done upgrades before and this never happened.
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Richard replied 7 months ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.