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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31286
Experience:  Cell / Smart phone problem solver for over 15 years
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My Samsung galaxy s6 cannot send out text messages. I can

Customer Question

My Samsung galaxy s6 cannot send out text messages. I can receive them as well as make phone calls. The problem happened around midnight last night.
Submitted: 8 months ago.
Category: Cell Phones
Expert:  Richard replied 8 months ago.

Hi there Devin and welcome

Can you tell me what steps you have take to try to solve this please?

Customer: replied 8 months ago.
I have restarted the phone. Reset the message center number. Reset default on all apps.
Expert:  Richard replied 8 months ago.

Thanks

Whats the error you get when it fails to send?

Customer: replied 8 months ago.
The message pends for around 10 second then just says failure to send.
Expert:  Richard replied 8 months ago.

ok, can you go to Settings, Applications, swipe to the list All

Then locate Google Services Framework and press clear data

then restart the phone and tell me if it now sends please.

Customer: replied 8 months ago.
No sir that did not work when it restarted it came up with a message if I wanted to restart the process I shut down I said yes should I try again saying not now?
Expert:  Richard replied 8 months ago.

yes please

Customer: replied 8 months ago.
Still failed to send.
Expert:  Richard replied 8 months ago.

ok, can you go to settings, applications, all, locate messages and press on Clear Cache not data

Then restart the phone and tell me if it now sends please

Customer: replied 8 months ago.
Still failed.
Expert:  Richard replied 8 months ago.

ok, go to the play store and download handcent sms

Open it and tell me if with that you can text please

Customer: replied 8 months ago.
Failed to send
Expert:  Richard replied 8 months ago.

ok, we will have to reset the phone, it will remove all your data so backup any data first before doing this.

Then go to Settings, Backup and Reset

Then choose Factory Reset.

Once done, setup the phone again like when you first received it.

Tell me if it then sends.