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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 34704
Experience:  Troubleshoot all cell phones.
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I can't get into my iphone. It says to put in the passcode

Customer Question

I can't get into my iphone. It says to put in the passcode and when I do it says the phone is disabled. ??????
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 7 months ago.


I'm sorry about the issue. Please try the following fix:

  1. If possible, press & hold the Power button on the iPhone until it lets you slide to turn off, then slide to power off.
  2. Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
  3. Connect the iPhone to the computer with the USB Cable.
  4. On the iPhone, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  6. Click OK or Restore / factory reset.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

You can also see the video instructions at the website below; it may be easier:

Please reply at the box below to continue. Thank you.

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