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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 32209
Experience:  Cell / Smart phone problem solver for over 15 years
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Whenever I talk on the I5s, when I put my ear to the phone,

Customer Question

whenever I talk on the I5s, when I put my ear to the phone, it beeps and keeps interrupting any possibility of a conversation is there a way I can stop that beeping?
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you please hold on the phone the power and home buttons for about 10 seconds until you see the Apple Logo, then release.

Let the phone restart and when it has, tell me if you still have the issue please.

Customer: replied 10 months ago.
I'm sorry to say that doesn't work
Expert:  Richard replied 10 months ago.

If you connect headphones to the phone, do you hear the beep in the headphones?

Customer: replied 10 months ago.
I've never connected headphones to my cellphone (nor do I own a set either)
Expert:  Richard replied 10 months ago.

Does the person your talking to, also hear the beep?

Customer: replied 10 months ago.
they sure do'
Expert:  Richard replied 10 months ago.

Do you have a sim card in the phone? And do you have another phone there?

Customer: replied 10 months ago.
the cell phone died haves SIM card in it and no I don't have another cell phone here.
Expert:  Richard replied 10 months ago.

ok, then we need to reset the phone to rule this out.

First, backup any data on the iPhone you need to keep as this process will remove all data and return the phone to new.

then go to settings, General, reset, erase all content and reset settings.

Let this complete, setup the phone again and tell me if you still have the issue please.

Customer: replied 10 months ago.
Maybe I s
Expert:  Richard replied 10 months ago.

sorry? I do not understand your reply of

Maybe I s

Customer: replied 10 months ago.
ok, now I'm on my computer so I can type better now. Maybe I should take my cell to where I bought it and have him chan gge the sim card and see if that works. I must confess that I've never backed up my phone before and I'm nervous about that.
Expert:  Richard replied 10 months ago.

It will not be the sim card that's at fault.

Do you have data on the iPhone eg: Photos, contacts ect, that you need to back up?

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

ok, you have a windows or Mac computer?

Customer: replied 10 months ago.
windows
Expert:  Richard replied 10 months ago.

ok, download itunes from www.itunes.com

Install it on your computer and once installed, connect your iPhone to the computer.

Then choose Device, Backup and you can then perform the backup

Once the phone is backed up, please disconnect it and do the reset as I indicated.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Expert:  Richard replied 10 months ago.

ok, appears your credit card is rejecting it, but can you reply to my last question on if you have a facebook account please?

Customer: replied 10 months ago.
what do you mean, rejecting what?
Customer: replied 10 months ago.
I have Paypal, and no way e c/c should be rejecting anything
Expert:  Richard replied 10 months ago.

the credit card

Customer: replied 10 months ago.
I'm at my office right now. I should be home early afternoon and you can do those things for me. All I need is ear phones?
Expert:  Richard replied 10 months ago.

No, the instructions I gave was

download itunes from www.itunes.com

Install it on your computer and once installed, connect your iPhone to the computer.

Then choose Device, Backup and you can then perform the backup

Once the phone is backed up, please disconnect it and do the reset as I indicated.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 10 months ago.
I can't connect the phone to my computer here at my office. What else can you do to continue here?
Expert:  Richard replied 10 months ago.

nothing unless you do not wish to backup?

Then we can do the reset

Customer: replied 10 months ago.
hold on, one of the office girls gave me her cord to use
Customer: replied 10 months ago.
ok I'm plugged in
Expert:  Richard replied 10 months ago.

ok, let me know when you have done the instructions I gave you

Customer: replied 10 months ago.
you still here?
Customer: replied 10 months ago.
Richard?
Expert:  Richard replied 10 months ago.

yes... what is the issue with the instructions?

Expert:  Richard replied 10 months ago.

how did you go with the instructions?

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