Hi there and welcome
Can you please hold on the phone the power and home buttons for about 10 seconds until you see the Apple Logo, then release.
Let the phone restart and when it has, tell me if you still have the issue please.
If you connect headphones to the phone, do you hear the beep in the headphones?
Does the person your talking to, also hear the beep?
Do you have a sim card in the phone? And do you have another phone there?
ok, then we need to reset the phone to rule this out.
First, backup any data on the iPhone you need to keep as this process will remove all data and return the phone to new.
then go to settings, General, reset, erase all content and reset settings.
Let this complete, setup the phone again and tell me if you still have the issue please.
sorry? I do not understand your reply of
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It will not be the sim card that's at fault.
Do you have data on the iPhone eg: Photos, contacts ect, that you need to back up?
ok, you have a windows or Mac computer?
ok, download itunes from www.itunes.com
Install it on your computer and once installed, connect your iPhone to the computer.
Then choose Device, Backup and you can then perform the backup
Once the phone is backed up, please disconnect it and do the reset as I indicated.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
ok, appears your credit card is rejecting it, but can you reply to my last question on if you have a facebook account please?
the credit card
No, the instructions I gave was
download itunes from www.itunes.com
nothing unless you do not wish to backup?
Then we can do the reset
ok, let me know when you have done the instructions I gave you
yes... what is the issue with the instructions?
how did you go with the instructions?