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Ashik, Cellphone Tech
Category: Cell Phones
Satisfied Customers: 9784
Experience:  Experience with iPhone and other Smartphones
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Have purchased an S7 today, it sends texts but isn't

Customer Question

Have purchased an S7 today, it sends texts but isn't recieving them. the sim card is new, the predecessor phone was an S3 Mini.
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Ashik replied 7 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

There are a few things to check. Issue with SIM card or network can cause this. First test this SIM card with another phone. Is it working ?

If so, then either it is the network or your phone. Call the customer care of network and make sure everything is OK on their side. Sometimes they may need to register or provision on their side.

If the network is OK, then lets troubleshoot the phone. Go to Setting > Date & Time. Turn on Automatic Date and time. If it is turned on already, turn it off and set correct time manually. Turn off the phone. Take out the SIM card. Wait 2 minutes, put the SIM card back and turn it back on. Try sending a message to yourself. Are you getting it ?

Please let me know if that didn't work, so we can continue troubleshooting.