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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 33836
Experience:  Cell / Smart phone problem solver for over 15 years
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I want to "unlock" my IT&T cell phone at but it refuses my

Customer Question

I want to "unlock" my IT&T cell phone at https://www.att.com/deviceunlock/index.html#/unlockrequest
but it refuses my IMEI number after I enter my phone number(###) ###-####
My IMEI reads on the back of the phone as 869578020718438
It is also the number I get from diling *#06# on my cell phone ***@******.***
answer at(###) ###-####
Thank you
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there Pierre and welcome

It is accepting it for me, you need to enter in your Cell number as(###) ###-####/p>

Without the dashes, and it should then be ok

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you