Hi there and welcome
Can you tell me the make and model of your wifi router Kathleen?
and do you have a windows computer already connected to wifi?
I am referring to the make and model please of your wifi router.
And if you have a windows computer connected to the wifi.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, and on the second question I have been asking
if you have a windows computer connected to the wifi.
ok, check on the Ubee box for a label and Wireless Key or Security Key
do you see this?
ok, in Safari go to
If you see a loging screen enter user for both username and password
Click wireless and you see the password *****
Let me know the results please.
enter user for both username and password