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Ask Viet-Cell Phone Tech Your Own Question

Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 34687
Experience:  Troubleshoot all cell phones.
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I disabled my phone when I was in the hospital. Please help

Customer Question

I disabled my phone when I was in the hospital. Please help me get it going again
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 7 months ago.


I'm sorry about the issue. How did you disable your iPhone previously?

What's showing on the iPhone's screen now?

Please reply at the box below. Thank you.

Expert:  Viet-Cell Phone Tech replied 7 months ago.

Can you please try the following:

  1. If possible, press & hold the Power button on the iPhone until it lets you slide to turn off, then turn off.
  2. Open iTunes program on a Windows or Mac computer. If needed, download and install the latest iTunes software at the Apple website below on the computer first:
  3. Connect the iPhone to your computer with the USB Cable.
  4. On the iPhone, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  6. Click OK or Restore / factory reset.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

You can also see the video instructions at the website below; it may be easier:

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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