I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
You don't want me to fix the problem.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
I'm sorry about the issue. I'm another computer tech; I can help you with this.
Do you still need help with this issue?
Is there any error or message when using your att email?
Please let me know; we guarantee our service, so don't worry. Please reply at the box below. Thank you.
What's the error or message?
Do you have windows xp, vista, or 7 or 8 or 10?
Would you like me to connect remotely to your computer and fix? You can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you.
Please reply at the box below; we guarantee our service. Thank you.
Thank you. Would you like me to connect remotely to your computer and fix? You can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. This issue can be complicated. Otherwise, I can provide written instructions you can try.
What's the error or message, if any, when attempting to add name to contact list folder or when refreshing your email?
Do you go to the website yahoo.com website for using email?
Would you like me to provide written instructions you can use for fixing this issue? Or would you like me to connect remotely to your computer, and fix this issue directly for you?
Please reply at the box below to continue. Thank you.