How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 15743
Experience:  Over 16 years of experience installing and repairing electronics.
30970729
Type Your Cell Phones Question Here...
Pete is online now
A new question is answered every 9 seconds

It is not charging

Customer Question

it is not charging
Submitted: 9 months ago.
Category: Cell Phones
Expert:  Pete replied 8 months ago.

Hi there,

First, try using a different charger to rule out any issue with it.
Also check that the charging socket is clear of any debris, lint, etc that may be hindering the connection.

If the phone still won't charge then the battery can be replaced under warranty if the phone is less than 1 year old.

Expert:  Pete replied 8 months ago.

Hi, just checking in on your question. How did things turn out for you?