I'm sorry about the issue. Please try the following fix:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=34v8HMC9B98
- If that does not work, please let me know if you have Windows XP, Vista, or 7 or 8 or 10, or Mac computer.
Please reply at the box below to continue. Thank you.