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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Generally, if SMS texting is not working, one needs to
1: make sure you have texting as a service covered/provided by your carrier (Consumer Cellular I presume)
2: make sure you stil have minutes, or bandwidth amounts, etc., for the texting part of your service.
(both of the above require that you contact Consumer Cellular and check with them.)
3: check your SMS setup options on your iPhone. Make sure SMS is setup there.
No. I would not know about BoA third party software, I couldn't even guess at it, never having had any bank employment nor consultancy to any bank.
I would advise you to notify Bank of America - if you can find the right department of that rather huge banking organization.
At the very least they'll be tipped off to a difficulty and have a chance to improve their service.
As for your present problem: what app are you using for SMS Text messaging on your handheld?
Are your texts filtered in any way?
Are you sure those texts aren't still being sent to a previous device that you registered with BoA / Citib. ? I don't see how it could be sent that specifically, but it is remotely worth asking about in case it opens lines of thought or inquiry.