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Richard, Technician
Category: Cell Phones
Satisfied Customers: 35380
Experience:  Cell / Smart phone problem solver for over 15 years
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My iPhone is locked up most part. I use an app that scans to

Customer Question

My iPhone is locked up for the most part. I use an app that scans to Evernote but now I can even open up 99.99 of my apps. I've tried to cut it off and it will go to that screen but it will not let me swipe so it can shut down and restart. I also wanted to backup my phone with iCloud via my computer but can't do that either. HELP!
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there Jacquie and welcome

As the first step, can you please hold the power and home buttons for about 10 seconds until you see the Apple Logo, then release.

Let the iPhone restart and tell me if it now functions correctly please.