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Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 16050
Experience:  Cell phone expert
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My name is ***** ***** my issue is that my iPhone does not

Customer Question

Customer: hi, my name is ***** ***** my issue is that my iPhone does not recognize my printer. I used to be able to.
JA: Thanks. Can you give me any more details about your issue?
Customer: My Printer is an EPSON WF2650
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Cell Phones Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Cell Phones
Expert:  Josh replied 10 months ago.

Hi,

Is the printer connected to Wi-Fi?

Customer: replied 10 months ago.
Yez
Expert:  Josh replied 10 months ago.

And your iPhone is connected via Wi-Fi?

Customer: replied 10 months ago.
Expert:  Josh replied 10 months ago.

Great. How do you attempt to search for the printer?

Customer: replied 10 months ago.
It says no Air Print printer found.
Expert:  Josh replied 10 months ago.

Is your iPhone running the latest version of iOS?

Customer: replied 10 months ago.
I press on the printer on my iPhone and it serches for the printer but does not find it. It used to find it before.
Expert:  Josh replied 10 months ago.

How long ago did it stop?

Customer: replied 10 months ago.
I'm not sure when it stopped, I don't use it regularly. I have attended it a couple of times I'm the last two weeks but get the same result.
Customer: replied 10 months ago.
No, I have not updated my phone because I don't have enough memory
Expert:  Josh replied 10 months ago.

If you haven't updated your phone then that is the issue. AirPrint requires the latest iOS to work properly.

Customer: replied 10 months ago.
I don't have enough storage to do so. I will have to see what I can do. Thank you!
Expert:  Josh replied 10 months ago.

You're welcome!

Please take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Customer: replied 10 months ago.
I will need to see if updating my iPhone solves the problem, if not I will need further help.
Expert:  Josh replied 10 months ago.

You can still come back after rating our session.