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Hi there and welcome Joe
So we do not go over the steps that you have already done, what exactly have you tried already to fix this?
Thanks, ***** ***** mislead you as the issue is easy to confirm following a master reset as this rules out software (the firmware) as the issue
It is the internal memory that has faulted.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
You could have received any answer from anywhere..... I am not sure how that applies.
You can here with a question which I answered. I am sorry if you feel this is ridiculous, but not really sure what you would expect.