I am the person that will be helping you today. I will need the answers to a few questions before I begin. Thank you in advance for taking the time to answer my questions.
1) What is the brand and model name of the phone?
2) Is your husband able to make calls on the phone?
3) When is the last time that your husband was able to sign into the phone before forgetting his pin?
I will be standing by.
Thank you for the update. After the pin is lost, there is no way to recover it. You must reset the phone, which means all data on the phone will be erased. Will that option suffice for you? If so, let me know and I will start putting together the instructions for you.
At the unlock screen, do you see an option to unlock it with your Google Account? If so, you can simply enter the Google/Gmail account information and sign in.
No thanks? Okay. I didn't suggest anything to you in my last post. I asked if it is asking for a google account. If so, you can just ask your husband to sign into his account.
You are super welcome.
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.