How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Cell Phones
Satisfied Customers: 9545
Experience:  8+ years of professional experience
13568747
Type Your Cell Phones Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Just purchased two new Posh Titan Max HD e600 cell devices.

Customer Question

Just purchased two new Posh Titan Max HD e600 cell devices. Both function very well except neither will connect to the internet properly. both phones indicate that the 4G h+ connection is enabled, but neither will fully launch a website. The T-Mobile reps say they have exhausted all possible reasons and corrections. Can you help?
Submitted: 11 months ago.
Category: Cell Phones
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I advise you to go (on the phones, if they are Android phones) into the Settings, then the Network Settings, and make sure that one, or the other, of these two is switched Off (as appropriate, depending upon which service you wish to make use of):

- either the WiFi should be Off,

- or the 2G/3G/4G data service should be Off.

When both are On, one can interfere with the other.